- Quad-Band: 850/900/1800/1900 MHz GSM/GPRS/EDGE networks
- 3.2 Megapixel Camera w/Flash, auto-focus and Video Capture
- Display: High resolution HVGA (480x360 pixel), 2.4" color, TFT LCD
- Full QWERTY Keyboard with Trackball Navigation
- Unlocked for use on ANY GSM carrier Worldwide
I really advice all to make sure the company you are going to give your money to, will be a good reliable one. My fiancee who is currently deployed to Iraq sent me a Blackberry tour 9630 as a gift. I was excited until the phone I recieved was the wrong carrier.
I am with Sprint they sent a Verizon phone. Customer service rep ANITA when I contacted them let me know she would email a ups label. It has been a week I am still waiting for the email! I knew better sent the phone out to them over night. Today I recieved the correct Sprint Blackberry.
To my surprise when I go to activate is they can't do it because the phone was reported LOST or STOLEN!!!!! I was irrate I called World Wide while at the store, all John could do is give me his email so I could email him!!! I called customer service aka Anita,
I was upset so yes I raised my voice, and so did she!!! Can you imagine, your fiancee half a world away sends a present and not a cheap one, everything goes wrong, then you are yelled back from the people who are supposed to be serving you! Anita then proceeded to hang up on me.
I called back and told her the money needed to be refunded immediately, she said once we recieve the phone we will refund the money. I know that's how things work, but they didnt wait till we had the phone to draw the funds from the account. This whole ordeal was extremely upsetting! The worse part of it all, is the helpless feeling my fiancee had, not being able to just get up and grab the phone to make it better. Please be careful who you purchase from, I would hate for anyone else to go thru this aggrevation